Privacy Policy

Last Updated: [Insert Date]

At Outlet HVAC Crate Store (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our commercial customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website www.hvaccrate.com and our services.

1. Information We Collect

We collect information to provide better services to all our trade customers, particularly HVAC professionals and commercial buyers:

1.1 Information You Provide

• Account Information: Business name, contact person, email address, phone number, VAT number, and business address when you create an account or place an order.
• Transaction Information: Payment details (processed securely through our PCI-DSS compliant system), order history, and purchase preferences for commercial HVAC equipment.
• Communication Data: Records of your inquiries about products like Daikin/Fujitsu equipment, condensate pumps, or refrigeration tools.

1.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: Pages visited on our site, time spent on pages, and navigation patterns (particularly for product categories like heat pumps or commercial ducting).

2. How We Use Your Information

We use your information to deliver professional-grade HVAC solutions:

• Process commercial transactions for bulk orders of copper pipe, trunking, or industrial pumps
• Provide technical support for specialized HVAC products
• Improve our product offerings for trade professionals
• Prevent fraud in high-value equipment purchases
• Comply with legal obligations regarding commercial transactions
• Communicate about order confirmations, shipping updates for global deliveries, and account management

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Payment Processors: To complete transactions through Visa, MasterCard, JCB, or PayPal (as per your commercial preferences).
• Logistics Partners: For shipping commercial HVAC equipment internationally (excluding Asia and certain remote regions).
• Legal Compliance: When required by law for VAT documentation or customs declarations.
• Business Transfers: In connection with any merger or sale of company assets.

We never sell your commercial data to third-party marketers.

4. Data Storage and Security

We implement robust security measures appropriate for commercial transactions:

• Military-grade 256-bit SSL encryption for all data transfers
• PCI-DSS compliant payment processing
• 3D Secure authentication for card transactions
• Regular security audits of our systems

Data is stored on secure servers, with commercial transaction records retained as required by UK tax laws.

5. Your Rights

As a commercial customer, you have the right to:

• Access your business account information
• Correct inaccuracies in your commercial profile
• Request deletion of personal data (subject to legal retention requirements)
• Object to processing of your data
• Receive your data in a portable format

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance the trade purchasing experience:

• Essential Cookies: Required for secure checkout and account functions.
• Analytics Cookies: Help us understand how trade professionals navigate our product categories.
• Preference Cookies: Remember your settings for commercial product displays.

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve global commercial customers (excluding certain regions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy to reflect changes in our commercial practices. The updated version will be posted on our website with a new “Last Updated” date.

9. Contact Us