Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for trade professionals in the HVAC industry. By using this site, you confirm you are at least 18 years old and purchasing for business purposes.

1.2 Intellectual Property Rights

All content on this website, including product descriptions, images, and technical specifications, is our exclusive property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

• Provide accurate account and order information
• Maintain confidentiality of your login credentials
• Not use our site for any unlawful purpose
• Not attempt to interfere with site operations

2. Products and Services

2.1 Product Descriptions

We specialize in professional HVAC equipment including:

• Air Conditioning Systems (Heat Pumps, Daikin, Fujitsu products)
• Refrigeration Tools and Equipment
• Condensate Pumps (Aspen, Blue Diamond, and accessories)
• Ducting and Air Conditioning Trunking
• Commercial/Industrial HVAC Components
• Control Systems (Digital Thermostats, Timers, Defrost Controllers)

While we strive for accuracy, technical specifications may occasionally change. Please verify critical measurements before installation.

2.2 Professional Use Only

Our products are designed for professional installation and use. Customers assume all responsibility for proper installation and compliance with local regulations.

3. Ordering and Payment

3.1 Order Process

All orders constitute an offer to purchase. We reserve the right to refuse orders for any reason, including:

• Incorrect pricing information
• Suspected fraudulent activity
• Shipping restrictions to your location

3.2 Pricing and Payment

Prices are in GBP and exclude VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at time of order. For high-value commercial orders, we may require additional verification.

3.3 Shipping Information

We ship worldwide except to certain Asian countries and remote locations:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch

Orders are processed within 1-2 business days (excluding weekends/holidays). Delivery times may vary due to customs.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of delivery for most items if:

• Items are unused and in resalable condition
• Original packaging is intact with all accessories
• Proof of purchase is provided

4.2 Non-Returnable Items

For health/safety reasons, these cannot be returned once opened:

• Cleaning Chemicals & Oils
• Opened Copper Pipe & Insulation
• Custom-cut Ducting or Trunking

4.3 Return Process

1. Email [email protected] within 15 days with request
2. Include order number, items, and reason
3. We’ll issue a Return Merchandise Authorization (RMA)
4. Ship items to provided address with RMA visible

Customers bear return shipping costs unless error is ours.

4.4 Refund Processing

Refunds are processed within 5 business days of receipt. Original shipping fees are non-refundable unless due to our error.

5. Warranties and Liability

5.1 Product Warranties

Manufacturer warranties apply where provided. We facilitate warranty claims but are not responsible for manufacturer defects.

5.2 Limitation of Liability

To the fullest extent permitted by law:

• We’re not liable for indirect, incidental, or consequential damages
• Our total liability for any claim is limited to the purchase price
• We’re not responsible for improper installation or misuse of products

6. General Provisions

6.1 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

6.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

6.3 Contact Information

Outlet HVAC Crate Store
12 Northgate, Wakefield, GB WF8O 5YD
Email: [email protected]
Phone: +44 (0)XXXX XXX XXX